Credit card chargeback rights may be broader than the PayPal Buyer Protection policy. Buyers can't use more than one resolution method to get a refund. If you pay with your credit card through PayPal, you may well be covered by the chargeback protections offered by your credit card provider. Paypal Buyers protection Hi there, a seller trough Donedeal (and not trough a website) is asking me to send the money with buyers protection before he sends the item, as it is an individual and not a company, am I still covered with buyers protection? Let’s see what protection this gives you and in what cases you won’t be able to make a claim. PayPal Buyer Protection, any open claims will still be processed until a final decision has been reached. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. To take advantage, you need to report the transaction quickly, but know that Buyer Protection does not cover all transactions. For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. PayPal’s New Buyer Protection Policy Doesn't Cover Resale. About the Book Author. Getty Images / Joe Raedle. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. The PayPal website states that its 'Buyer Protection' programme entitles users to 'reimbursement for the full purchase price of the item plus the … PayPal’s Buyer Protection program might reimburse you. 6.3 Access to shipping information The Buyer grants PayPal the right to access on his behalf shipping information of the shipping service used in order to verify shipping of an Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. PayPal Buyer Protection means you can make a claim to get your money back if goods you’ve paid from don’t turn up or they’re not as the seller described when they arrive. Buyer Protection is similar to the benefits you get with a credit card: You can reverse the charges if the seller fails to deliver what was promised. After selecting a resolution process (eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. In the case you outlined, the seller provided the tracking number and that then made the buyer protection null and void. If the seller in this case wanted to compensate the buyer somewhat, they're entitled to. PayPal Purchase Protection (also known as PayPal Buyer Protection) applies for certain, qualifying purchases regardless of the payment method. Credit card chargebacks vs PayPal Buyer Protection. 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